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Understanding NLU - A Cheat Sheet for Beginners
NLU is a hot topic these days as it it powering many conversational interfaces. So I asked our speech experts to help explain NLU.But first to Breaking Headlines: Iraqi Head Seeks ArmsBan on Nude...
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NLU Router Use Cases
The Sami people, who live in the northern tips of Scandinavia and Russia, use at least 180 words related to snow and ice. And as many as 1,000 words for reindeer. What does this have to do with NLU?...
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AI, Machine Learning, NLU, and You
I have a bold thought that’s gotten me into trouble on a few memorable occasions:The best customer care is NO customer care.I believe this deeply, but don’t get me wrong! I mean no ill will!I don’t...
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The Evolution of Self-Service: An Interview
The self-service channel will experience more change in the next five years than it has in the past thirty.And really…it’s not so much a change as it is a transformation.The classic IVR—you know—the...
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We’re at a Customer Engagement Tipping Point. Here’s What’s Next.
On an otherwise normal Friday, one thing happened that shifted the world as we know it.Though we all knew this day was special, it passed more or less without fanfare. But, looking back, it was the...
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How to Become More Customer-Centered
The Nooks and Crannies of Customer EngagementWhen it comes to delivering truly modern customer engagement across all the nooks and crannies of an enterprise, one thing is clear.It’s not clear.With all...
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The AI Foundations Checklist: Before You Start
This is the hottest technology to jumpstart customer engagement.You’ve heard it before. Heck, you live it.Data is Not the Hottest TechnologyAnd, truly…we’re all swimming in it, right? With the immense...
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The AI Foundations Checklist: Vision, Goals, Culture
The real challenge to meet the expectations of artificial intelligence (AI) has little to do with technology.It’s all in the approach…the mindset.The environment you create has a significant influence...
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3 Expectations Common to AI Adoption and Blockbuster Video Failure
The pace of change, and particularly AI adoption, is skyrocketing - moving at a magnitude that enterprises are challenged to meet. Today’s most active digital consumers and largest segment of the...
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